Customer satisfaction is always the top priority at Golderkey.co store. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, we can easily arrange a refund for you. You may exercise your right to seek a refund or store credit for the purchased items within 30 days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from, while order cancellation can only be made within 12 hours of making order.
Note: No refund or resend if the tracking number has shown the package has been delivered.
Process of Return/Refund
We do not offer refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Golderkey.co store can only reimburse you in the following cases:
• The package has arrived in a damaged condition (proof required).
• The item arrived in extremely poor quality (evidence is required).
• The wrong product was delivered.
• Other (please describe).
To ease the process of the refund, you are to fill out the following information and send to our email:-
|Reason for requesting a refund|
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email [email protected] if you have further questions.