Return & Refund Policy
At Golderkey.co, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process as outlined below.
Time and Fee
- Acceptance Time: Returns must be initiated within 30 days from the date of receipt.
- Processing Time: We will process your return and issue a refund within 2 days after receiving the returned product.
- Costs: There are no charges for returns.
Conditions
- Defective Products: If your product is defective, you must provide proof of the defect caused by manufacturing or shipping (e.g., photos, videos) when communicating with us. Once verified, we will process your return.
- Non-Defective Products: The product must be unused and undamaged to be eligible for a return.
How to Initiate a Return
- Contact our support team at support@golderkey.co to request a return authorization.
- Provide the necessary details, including proof of defects (if applicable).
- Ship the product back to our address: 444 Alaska Avenue Suite #CAN714, Torrance, 90503, United States (US).
- Once we receive the product and confirm its condition, we will issue a refund within 2 days.
For any questions or concerns, feel free to reach out to us at support@golderkey.co.
Thank you for shopping with Golderkey.co!